Shipping policy


Shipping Policy
At Katumi, we work to ensure that you receive your order safely and as quickly as possible. Below are the conditions related to the shipping and delivery of products purchased from our store.

  1. Order Processing
    Once the order has been placed and payment has been confirmed, we will begin processing it as soon as possible.
    The order preparation time may vary depending on demand, product availability, or logistical circumstances, but orders are normally prepared within 1 to 3 business days.
    Once prepared, the order will be shipped through our logistics services.
  2. Shipping Time
    The estimated delivery time is between 7 and 15 calendar days from the moment the order has been shipped, provided that no incidents arise during transportation.
    These timeframes are estimates and may be affected by external factors such as:
    • High order demand
    • Logistical or carrier delays
    • Customs processes for international shipments
    • Weather conditions or exceptional situations
    Katumi is not responsible for delays caused by these external factors.
  3. Shipping Costs
    Shipping costs may vary depending on the destination, active promotions, or special conditions indicated at the time of purchase.
    The final shipping cost, if applicable, will always be shown before completing the order.
  4. Order Tracking
    Once the order has been shipped, the customer may receive tracking information if permitted by the logistics service used.
    Tracking will allow the customer to check the status of the shipment during transportation.
  5. Shipping Address
    It is the customer’s responsibility to provide a correct and complete shipping address at the time of purchase.
    Katumi is not responsible for delays, losses, or incorrect deliveries resulting from errors in the address provided by the customer.
  6. Lost or Delayed Packages
    If an order is delayed beyond the estimated delivery time, the customer may contact us to review the shipment status.
    In the event of a confirmed loss of the package by the carrier, Katumi will evaluate each case and offer an appropriate solution, which may include reshipping the product or issuing a refund.
  7. International Orders
    We offer international shipping. Delivery times may vary depending on the destination country.
    International orders may be subject to taxes, customs duties, or import fees that will be the customer’s responsibility according to the regulations of their country.
    Katumi has no control over these charges and cannot estimate them in advance.
  8. Contact
    If you have any questions related to shipping or deliveries, you may contact us at:
    Email: katumyusa@gmail.com
    Website: www.katumy.com